Privacy Policy

Key Terms and Definitions

This Privacy Policy applies to services provided by PLAY2GO - FZCO, License Number 87075, Dubai Silicon Oasis.

Deletion of personal data – any action that results in the permanent destruction of personal data so that it cannot be recovered by any means.

Personal Data Information System – a set of databases and technologies used for storing and processing personal data.

Data Anonymization – actions that render it impossible to identify an individual without additional information.

Personal Data Processing – any operation performed on personal data, including but not limited to collection, storage, use, transfer, anonymization, and deletion, whether by automated or manual means.

Website – the collection of informational and graphical content, software, and databases accessible at https://play2go.cloud.

Operator (or “Company”) – an individual or entity that determines the purposes and means of processing personal data, either independently or jointly with others.

Personal Data – any information that identifies, relates to, describes, or can reasonably be linked to a specific individual.

Automated Processing – data processing performed using computing systems.

User – any visitor of the website https://play2go.cloud.

Data Disclosure – the intentional release of personal data to third parties.

Data Sharing – making personal data available to an undefined group of people, including publishing online or providing access through telecommunications networks.

Cross-Border Transfer – the transmission of personal data outside the United Arab Emirates to a foreign entity.

1. General Confidentiality Provisions

1.1 This Privacy Policy outlines how PLAY2GO - FZCO (hereinafter referred to as the "Company" or “Operator”) collects, uses, stores, and protects personal data in accordance with the applicable laws and regulations of the United Arab Emirates.

1.2 The Company is committed to safeguarding the privacy of its users and ensuring the responsible use of personal data.

1.3 This Policy applies to all personal data collected through the website https://play2go.cloud.

2. Purpose of Personal Data Processing

2.1 The Company processes personal data for the following purposes:

• A. To send informational emails and respond to user inquiries.
• B. To enter into and perform agreements, including service agreements.
• C. To provide Users with access to services and content on the website.

2.2 Users may receive promotional emails about new services and offers. They may opt out at any time by contacting support@play2go.cloud with the subject line “Opt-Out of Promotional Emails.”

2.3 The Company may collect anonymized usage data (e.g., cookies, session data) via analytics services (such as Yandex Metrica) to improve website functionality.

3. Legal Basis for Data Processing

3.1 Personal data is collected when a User voluntarily provides it through forms on the website.

3.2 Anonymized data (such as through cookies) is processed in accordance with the User’s browser settings.

3.3 The Company takes reasonable technical and organizational measures to protect personal data from unauthorized access, use, or disclosure.

3.4 Personal data may be disclosed if required by law or in response to valid legal processes (e.g., court orders, subpoenas).

3.5 Users may request updates or corrections to their personal data by emailing support@play2go.cloud with the subject “Personal Data Update.”

3.6 Users may withdraw consent to data processing at any time by contacting support@play2go.cloud with the subject “Withdraw Consent.”

4. Collection and Storage of Personal Data

4.1 The Company ensures the security of personal data through administrative, technical, and physical safeguards.

4.2 Reasonable measures are taken to prevent unauthorized access or disclosure of personal data.

4.3 Disclosure to law enforcement or other governmental agencies may occur when required by applicable law.

4.4 Users can request correction or deletion of their personal data via support@play2go.cloud.

4.5 Unless otherwise requested by the User, personal data is stored for as long as necessary to fulfill the purposes outlined in this Policy.

5. Categories of Personal Data Collected

5.1 The Company may collect the following personal data from Users:

• A. Full name.
• B. Email address.
• C. Residential or mailing address.

5.2 Additionally, anonymized data may be collected using tracking technologies such as cookies.

6. Cross-Border Data Transfers

6.1 If personal data is transferred outside the United Arab Emirates, the Company will ensure appropriate safeguards are in place, including contractual protections or User consent where required.

6.2 Users will be informed of any international transfers and may be asked for explicit consent if the receiving country does not have adequate data protection laws.

7. Additional Provisions

7.1 Users may contact the Company at support@play2go.cloud with any questions or requests regarding their personal data.

7.2 The Company may update this Policy from time to time. Continued use of the website signifies acceptance of the updated Policy.

7.3 This Privacy Policy is effective indefinitely unless replaced or amended by a newer version. Acceptance is deemed to occur upon the use of the Company’s services.